Workit Health, Inc. Privacy Policy

Last Updated: October 27, 2021

This privacy policy (“Policy”) describes how Workit Health, Inc. (“Workit Health”) and its related companies (“Company”, “We”, “Us”) collect, use, and share personal information of users on the Workit Health website (www.workithealth.com and app.workithealth.com) and its subdomains, its mobile application, and all other websites, products, and services that Workit Health owns or controls and link to this Policy  (collectively, the “Service”). We respect your privacy and are committed to protecting it through our compliance with this Policy. Please read this Policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use the Service. From time to time, we may supplement this Policy with additional information about our privacy practices related to a particular activity we undertake.

By accessing or using this Service, you indicate that you (a) have reviewed this Privacy Policy, which describes how Workit Health collects, uses, discloses, and processes your Personal Information (as defined below), and (b) expressly acknowledge that you have read and understood our HIPAA Notice, which provides important information to you about how we may use and disclose health information about you. Our HIPAA Notice is available at https://workithealth.com/hipaa-notice. 

We may collect your protected health information (“PHI”) through your use of the Service. This Privacy Policy describes how we protect your privacy as a visitor to or general user of the Services. You may have additional rights under federal and state law with respect to the access to, use, and disclosure of your PHI, and Workit Health is committed to maintaining the privacy and security of your PHI. Your rights with respect to your PHI are explained further in our HIPAA Notice. To the extent of a conflict between the terms of this Policy and the HIPAA Notice, the HIPAA Notice will control how we use and disclose your PHI.

What information do we collect from users?

We may collect different types of personal information when you interact with our Service.  “Personal information” is information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with you. 

In particular, we may collect the following types of personal information: 

  • Direct identifiers, such as your name, postal address, email address, phone number, and date of birth;
  • The contact details of your emergency contact;
  • The health information you provide when you interact with our Service;
  • Insurance information, such as your policy number;
  • Demographic information, such as your gender and occupation;
  • Your Workit Health account information, such as your username and password;
  • Your credit card or other payment card information;
  • Your user submissions, which may be published or displayed on public areas of the Service or transmitted to other users of the Service
  • Your chat conversations with other Workit Health users;
  • The messages you send us with customer service or other inquiries;
  • Information about you and your computer. For example, when visiting our Service, we may log your computer’s operating system type, browser type, browser language, the website you visited before browsing to our Service, pages you viewed, how long you spent on a page, access times, and information about your use of and actions on our Service. This information could also include your device ID and type, your mobile device’s geographic location while our application is actively running, and the referring website address.

When do we collect information?

We collect information from you when you create a user account with the Service, when you make an appointment, and when you access, use, participate in, or enter information on our Service.  We may also collect information from you through our use of cookies and automated technologies when you interact with the Service.  A cookie is a small text file that is sent to or accessed from your web browser or your computer’s hard drive that may contain information about your computer, browsing history, and activities performed while using the Service. A web beacon (also called a pixel tag or clear GIF) is a piece of computer code that enables us to monitor user activity and website traffic.  To learn more about cookies, please visit www.allaboutcookies.org.   

For instance, we use cookies to help us understand your preferences based on previous or current Service activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better Service experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (e.g., Google Chrome) settings. Each browser is a little different, so look at your browser’s Help menu to learn the correct way to modify your cookies. If you disable cookies, it may turn off some of the features that make your Service experience more efficient and some of our services will not function properly.

How do we use your personal information?

  • We may use your personal information to provide, operate, maintain, and improve the Service, our websites, products, and services. For example, to the extent legally permitted, we may use your personal information to improve quality of care, conduct patient surveys, compile medical information, and conduct benchmarking. In addition, we may review the content you provide to us through your use of the service (such as chats, exercise data, and profile information) to ensure quality control.
  • We may use your personal information to personalize your experience and deliver content and service offerings available through the Service.
  • We may use your personal information to respond to questions and comments and provide customer service.
  • We may disclose your personal information to your insurance company or health plan for purposes of billing and payment for our services offered to you. We may also disclose certain information about your participation in our services to permit your insurance company or health plan to evaluate the efficacy of the wellness incentive program and run the program to your benefit.
  • We may use your personal information to provide referrals to other health care providers.
  • We may use your personal information to send information to you, including confirmations, invoices, technical notices, updates, security alerts, and support and administrative messages. We may communicate with you via the contact information you provide, such as by email, text, telephone, and regular mail.
  • We may use and disclose your information to comply with our legal obligations.  For example, if we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond.
  • We may use your personal information to link or combine user information with other personal information.
  • We may use your personal information to protect, investigate, and deter against fraudulent, unauthorized, or illegal activity and enforce or exercise any rights in our Terms of Service.
  • We may use your personal information to perform research and analysis about your use of, or interest in, our products, services, or content.
  • We may use your personal information to perform website or mobile application analytics.
  • We may use your personal information to perform functions or services as otherwise described to you at the time of collection.
  • We may use your personal information to develop, display, and track content and advertising tailored to your interests on our Service and other sites, including providing our advertisements to you when you visit other sites.
  • We may use your personal information to create de-identified data, which we may use for any legally permissible purpose, including commercial and research purposes.

In all circumstances, we may perform these functions directly or use a third-party vendor to perform these functions on our behalf.

How do we share your information?

We may share your information with the following categories of third parties:

  • Your health care provider and other health care professionals, as permitted by applicable law;
  • Other users of the Service when, for example, you chat with other users, post information to the Service, or participate in a support group;
  • Vendors, consultants, and other service providers who need access to such information to carry out work or perform services on our behalf;
  • Third-party analytics service providers who analyze data about how you interact with the Service. This information may be used to, among other things, improve the functionality of our online services;
  • Third-party advertisers who may use your information to develop and display content and advertising tailored to your interests or location; and 
  • Other third parties as necessary to:
    • (i) comply with laws applicable to WorkitHealth, a lawful request from law enforcement or a government agency (e.g., a request supported by a qualified protective order issued by a judge that limits the use of the information by the recipient), or other legal process; 
    • (ii) protect the legitimate rights, privacy, property, interests, or safety of WorkitHealth, our customers, business partners, personnel, or the general public; 
    • (iii) pursue available remedies or limit damages; 
    • (iv) enforce our Terms of Service; 
    • (v) respond to an emergency; or
    • (vi) explore or complete a merger, sale, acquisition, divesture, restructuring, reorganization, dissolution, bankruptcy, or other change of ownership or control of WorkitHealth or its assets (whether in whole or in part).

Third-Party Analytics and Advertising Services

We may allow others to serve advertisements on our behalf across the Internet and to provide analytics services. These entities may use cookies, web beacons, and other technologies to collect information about your use of the Services and other websites, including your IP address, web browser, pages viewed, time spent on pages, links you clicked, and conversion information. This information may be used by us and others to, among other things, analyze and track data, determine the popularity of certain content, deliver advertising and content targeted to your interests on the Site, and better understand your online preferences. For more information about interest-based ads, or to opt out of having your web browsing information used for behavioral advertising purposes, please visit the Digital Advertising Alliance at www.aboutads.info/choices. 

The third-party service providers we may use for advertising and analytics include, but are not limited to:

  • Google. Google Firebase Analytics provides insights on how users access and navigate our mobile app. In addition, Google Ads uses cookies to serve targeted ads based on your visits to our online services. Google’s ability to use and share information it collects about how you use the Service is restricted by the Google Analytics Terms of Use and the Google Privacy Policy. 
  • Facebook Pixel. Facebook uses pixel code to help us understand how users access and navigate the Service. Facebook’s ability to use and share information it collects about how you use the Service is restricted by Facebook’s Privacy Policy.

Security of your information

We take reasonable steps to protect the security of the information about you and limit the number of persons at WorkitHealth that can access your information. Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Service. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Service. You are responsible for choosing a secure password when creating an account to log in to their account. You should keep this password confidential and choose a password that you do not use on any other website.

Notice to Residents of California

California Civil Code Section 1798.83 permits users of our Service that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes (if any). To make such a request, please send an email to hello@workithealth.com or write us at: 3300 Washtenaw Ave., Suite 280, Ann Arbor, MI 48104.

At present, the California Consumer Privacy Act of 2018 (CCPA) does not apply to Workit Health. If that were to change in the future, we will update this privacy policy.

Notice to Residents of Nevada

If you are a Nevada resident, you have the right to opt out of the sale of certain personal information, including your name and mailing address, to third parties. Workit Health does not sell your personal information.  If that were to change in the future, we will provide Nevada residents with a method to opt out of those transactions.

What about third-party links?

The Service may contain links to other websites or services that are not controlled by WorkitHealth.  Your use of a third-party website or any of its informational content is subject to and governed by the privacy policies, terms, and conditions of that website.  We are not responsible for the privacy practices of any third-party websites.

Can I change my personal information or close my account?

Yes. You are able to change your personal information by logging into your account.

You may close your account at any time. If you close your account, we may keep your information for analytical and recordkeeping integrity, as well as to prevent fraud, enforce our Terms of Service, take actions we deem necessary to protect the integrity of our Service or our users or take other actions otherwise permitted by law.

How does our Service handle do not track signals?

Certain web browsers and other devices you may use to access the Service may allow you to submit your preference that you do not wish to be “tracked” online. We do not currently commit to responding to “do not track” requests, in part, because no common industry standard for “do not track” has been adopted by industry groups, technology companies, or regulators. 

How does our Service handle children’s privacy?

We restrict the use of our Service to individuals age 13 and above. We do not knowingly collect, maintain, or use personal information from children under the age of 13.

Notice to International Visitors

We understand that you may be accessing the Service from a country outside of the United States. By accessing the Service and providing us with your information, you acknowledge that your information will be transferred to, and processed in, the United States. 

Updates to this Policy

We may update our privacy practices from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. If we make any material changes to the ways in which we process your information, then we will take reasonable efforts to notify you of these changes.  The updated Policy will supersede all previous versions.  Your continued use of the Services after the Effective Date of the updated Policy constitutes your acceptance of the updated Policy.

Contact Us

If you have any questions, comments, or requests related to our privacy practices or this Policy, please contact Workit Health at:

Workit Health
3300 Washtenaw Ave., Ste 280
Ann Arbor, MI 48104
hello@workithealth.com