Your first appointment
Come as you are.
We’ll take it from here.
There is no “right thing” you have to do or say. We’re here to listen and help you start your journey. We want you to know exactly what to expect, so you can join your appointment feeling ready.
⚠️ Important: Your provider will meet you via video through the Workit app. You will not receive a phone call.
How it works
Three simple steps
Here’s the full picture—from after you schedule the appointment to your first conversation with a provider.
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Get your link
A visit link is sent via text message and email 5 minutes before your appointment.
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Join via app
Open the Workit Health app and tap your link to join the video appointment.
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Meet your provider
Have a real conversation. Ask questions and get honest answers. No scripts, no pressure.
Watch first
A walkthrough from our team
Are you wondering how an addiction recovery app even works? Or what to expect for your first appointment? Derek and Max are here to explain.
00:34 What Is Workit Health?
01:35 Who We Help
02:07 How Online Rehab Works
03:03 Addiction Treatment Programs
04:14 Online Recovery Groups & Community Support
04:57 How to Start Online Rehab
07:15 Ongoing Care
11:24 Results, Reviews & Cost
Real members
They felt nervous, too
You’re not the first person to almost talk yourself out of going to an appointment. Here’s what people say after they showed up.
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Just do it!! I was a little afraid to try the Workit Health app, but this app and the people who run it are great! They walk you through everything. If you have questions, you can always ask without being judged, and they are a great support!! I absolutely love the Workit app and the people who run it!!
B.L. in Ohio
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Great Program. Everyone is treated with respect and just as important as the next person. I still get nervous and anxious before each Shared Follow-up Appointment, but I always feel better after each appointment. Each individual is asked to participate, but I never feel forced, pushed or judged at any time. For anyone seeking treatment and looking for a place to do it discreetly and be treated with respect … this is where you need to be.
A.K. in Michigan
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I was so skeptical at first, but Workit Health has really eased any anxiety. They have been nothing but kind. Everything has been so smooth in getting the medicine that I need, correct dose and all. I really have a lot of respect for them.
K.D. in Texas
Common questions
We've heard your questions
These come up all the time. If your question isn’t here, just ask! We’ll get you an answer.
Will my provider judge me for what I've done or how much I've used?
No. Your provider has heard it all. Their job is to help you, not judge you. Workit Health providers are specifically trained to work in substance use care, which means they’ve made a deliberate choice to be in this field. You can be honest.
Do I need to have everything figured out before my appointment?
Absolutely not. Your first appointment is about getting to know you, understanding where you are right now, and figuring out what will help. There’s no pressure, no homework, and no right answers. Just show up.
Wait ... is it a video call or a phone call?
It’s a video call through the Workit Health app. You’ll receive a link via email and text before your appointment. Open the app, tap that link, and your provider will be there. Nobody will call your phone.
What if I'm not ready to stop using completely?
That’s okay. We meet people where they are. You don’t have to be ready for full abstinence in order to start our program. Your provider will talk through your goals with you, not set them for you.
What if I can't get the video to work?
We have a tech support team that can help you troubleshoot before and during your visit. See the tech check section below, or call us so we can walk through it with you.
How long will the first appointment be?
Most first appointments run 30–45 minutes. Plan for up to an hour to be sure you have time to ask questions at the end. Follow-up visits are typically 45-60 minutes.
Before your visit
Test your tech
Your appointment will be a secure video visit that takes place on Zoom, via the Workit Health app. This video connection will open automatically when you click the appointment link—even if you don’t have Zoom installed.
If you prefer to join via the Zoom app, please take two minutes before your visit to make sure everything is working—so the only thing on your mind is showing up.
Optional - Download Zoom Workplace
You can join your video appointment without downloding Zoom, by clicking the "Join Appointment" button in the app.
If you prefer to join your appointment through the Zoom app on your device, download the free Zoom Workplace app and install it. (The standard, basic Zoom app available in the App Store or Google Play.)
⚠️ Important: Do not download “Zoom Workplace for Intune.” This is a different app intended only for managed work devices. If you have both apps installed, your device may open the wrong one and prevent you from joining your appointment. Delete “Zoom Workplace for Intune” completely if it’s on your device.
Optional - Check your audio and video
If you choose to use the Zoom app on your device, open Zoom and run a test meeting to be sure your camera and microphone are working. If prompted, allow Zoom to access your camera and mic in your device settings. This is only necessary if you plan to use the Zoom app itself.
Something not working? Call us right away
Don't use up your grace period troubleshooting on your own. Our support team can walk you through it and help you get into your appointment before time runs out.
HOW TO GET IN
Ready to join your appointment?
Your visit link will be sent to your email and texted to your phone number 5 minutes before your appointment. Join your video appointment two ways:
OPTION 1
Check your email or texts
Look for a message from Workit Health arriving 5 minutes before your appointment time. Tap the link. It opens directly in the app.
OPTION 2
Log in to the Workit Health app
Open the app and find your upcoming appointment on your home screen. Tap to join when it's time—no extra link needed.
Still need help getting in? Contact member support at 855-659-7734